Billing & Credit Management
The billing in the DataKubes Cloud environment is based on Credit Consumption. You may add credits to your work area and the billing process will every month calculate the resource consumption and subtract credit usage based on the conversion table.
Credits
Credits are the currency used for usage-based pricing in the DataKubes Data Cloud, they are subtracted based on the usage and type of resources in the Conversion Table below.
Credits are added to the account by two methods:
Direct Credit Card Payment (Shared Resources Plan)
Credit card payment done to your account will convert 1 USD = 1 Credit every payment will add credits to your account immediately once a payment is received.
Enterprise Customers (Dedicated Resources Plan)
This method is used when you have an open credit account & enterprise account with ENX LLC. For adding more credits using this method please contact your account manager.
Conversion Table
The conversion table shows the equivalent of resources vs credits. Every month the billing process will check work area resources and subtract based on this table:
| Resource Type | Billing Cycle | Resource Qty. | Credit Cost |
|---|---|---|---|
| Computing Hours | Instantly | 1 Hour | 5 |
| Data Storage (SingleStore Cluster) | Monthly Usage | 1 GB | 3 |
| Data Storage (MySQL Cluster) | Monthly Usage | 1 GB | 1 |
| Object Storage | Monthly Usage | 10GB | 1 |
Last Update: 2023-05-25
Every first day of each month the billing process will check the previous month's usage and apply credit subtraction for resources using the month's usage. Computing Hours are deducted instantly to the account credits balance. If the credit balance reaches zero (0) or a negative value an email will be sent to the owner of the Workarea, letting them the steps to add more credits to their work area. For shared resources plans the account will give a grace of 72 hours before halting computing resources and a 30-day time frame for data deletion.
Enterprise & Dedicated Plans
If you have been notified of a credit overdue or negative balance please contact your Account Manager for reloading more credits. No Enteprise or Dedicated Plan will be halted or deleted until our Account Recievable departmanet has personally notified the account holder in the configured comunication channels.
Account Billing Support
The Billing account support can be accessed by the Support Chart in the DataKubes Web Platform using the icon in the main menu:
Updated 7 days ago